Customer Service

For all inquiries please email us at info@theapothic.com. All emails will be attended as soon as possible.

IN NEED OF IMMEDIATE ASSISTANCE?

Please contact us at (678) 771-5863

TRADE SHOW CUSTOMER SERVICE.

Attended the Trade Show and have a question about your order? Email us at info@theapothic.com Or feel free to contact us by telephone (678) 771-5863

 

BACK ORDERS / PRE ORDERS

Back order / Pre Orders (currently out of stock with future delivery dates) items will be shipped as they become available. All orders will be shipped as soon as it reaches our facility unless customer states to call before shipping.

DAMAGES & RETURNS

To file claims for damages & returns, please email us at info@theapothic.com Please provide us with your Sales ID or Invoice Number in the subject line with the following information in the body:

  • Company Name

  • Style Number

  • Size(s) & Color

  • Total Quantity

  • Reason for Return

  • Photos of defective item(s) (If defective)

SHIPPING HOUR

All orders received after 3 PM(PST) will be processed the following business day (Same day ship out is possible before 3 PM).

PAYMENT & BILLING

Apothic accepts the following forms of payment: CREDIT CARD (VISA, MasterCard, American Express, Discover)

SHIPPING FEE

Apothic ships via UPS. Standard shipping charges will apply to all orders. Shipments are sent out daily from Monday through Friday.

Tel: 678-771-5863

Fax: 678-771-5864

cs@theapothic.com

© 2018

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